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Payment Refund Policy

Last Updated: April 1, 2026

This Payment Refund Policy (“Policy”) governs all payments made on CreativeStall.com (“Platform,” “we,” “us,” or “our”), operated by Brickclay LLC, a company registered in the United States.

By purchasing any products, subscriptions, or services on the Platform, you acknowledge that you have read, understood, and agreed to this Policy.

General Policy

Due to the nature of digital products and services, all payments made on the Platform are non-refundable by default once a transaction is completed.

Refunds may only be granted under limited circumstances as outlined in this Policy.

Payment Processing

All payments on the Platform are securely processed through third-party payment providers, including but not limited to Stripe and other authorized processors

By making a purchase, you agree to the terms and policies of the respective payment provider and authorize charges to your selected payment method.

We do not store full payment card details. All payment data is handled directly by the payment processors.

We are not responsible for errors, delays, or failures caused by third-party payment providers.

Subscription Payments

Eligibility for Refunds

No downloads, credits, or services have been used
Request is made within the current billing cycle
No activity indicates usage of the subscription

Non-Refundable Subscription Cases

Any asset has been downloaded or accessed
Any credits or services have been used
Subscription renewed due to failure to cancel
Billing cycle exceeded refund eligibility period

Cancellation

Users may cancel subscriptions at any time. Cancellation stops future billing but does not refund past payments.

One-Time Payments (Digital Products)

Eligible Refund Cases

Duplicate or accidental payments
Incorrect billing amount
Unauthorized or fraudulent transaction

Conditional Refunds

Product materially differs from description
Technical defect that cannot be resolved
Product not downloaded or accessed

Non-Refundable Cases

Change of mind
Personal dissatisfaction
Lack of technical knowledge
Wrong product selection after download
Partial or full usage of assets

Refund Request Process

Users must contact support, provide order ID, issue details, and supporting evidence. Incomplete requests may be denied.

Review and Approval

All refund requests are reviewed case-by-case. We may approve, reject, request additional info, or offer alternative solutions.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days. Access and license rights will be revoked.

Chargebacks and Dispute Policy

Users must contact support before initiating disputes.

In case of disputes via Stripe or other processors, we may submit:

Download logs
IP and account activity
Transaction timestamps
Proof of delivery

By purchasing, you acknowledge digital goods are delivered instantly and usage voids refunds.

We may suspend accounts, revoke access, block transactions, and recover losses from fraudulent chargebacks.

Compliance with Laws

This Policy is governed by United States laws. Consumer protection rights, where applicable, will prevail.

Modifications

We may update this Policy at any time. Continued use of the Platform indicates acceptance.

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