Frequently Asked Questions

If you have questions about products, licensing, downloads, or orders, you can contact Creativestall through email at info@creativestall.com.

The support team aims to respond promptly and help resolve any issues.

Yes. All Creativestall assets are designed to be fully customizable. You can edit colors, typography, layouts, images, and components to match your brand or project requirements using compatible design software.

If you experience issues:

• Ensure your device supports ZIP file extraction.
• Use the recommended software (Photoshop, Illustrator, Figma, etc.).
• Try downloading again using a stable internet connection.

If problems continue, contact Creativestall support and include your order details and issue description so the team can assist you quickly.

After completing your purchase:

• You will receive a download link on the confirmation page.
• A download email will also be sent to your registered email address.
• Files can be downloaded instantly and stored on your device.

For larger products, files may be provided via compressed ZIP folders.

Because Creativestall sells instant downloadable digital products, refunds are generally not offered once the files have been downloaded.

However, refunds or replacements may be considered if:

• The files are corrupted or incomplete
• The download link does not work
• The product is significantly different from its description

For assistance, users can contact support at info@creativestall.com.

Creativestall accepts common secure payment options such as:

• Credit cards
• Debit cards
• Bank transfer
• Digital wallets

All payments are processed through encrypted and secure payment systems using Stripe.

Unless stated otherwise, a standard purchase typically allows usage by one user or one project.

If multiple team members need access to the same files, it is recommended to purchase additional licenses or reach out to us at info@creativestall.com to check if the product offers extended or team licensing options.

Yes. Creativestall assets can typically be used in client work and commercial projects, including:

• Websites and mobile apps
• Marketing campaigns
• Branding projects
• Product presentations
• Digital products

You may deliver the final design output to clients, but the original editable files should not be redistributed or sold separately.

Products on Creativestall are available under either Personal Use License or a Standard Commercial License.

According to the terms of each license for an asset you can:

• Use the asset in personal or commercial projects
• Modify and customize the design
• Use the asset in websites, apps, marketing materials, or client work

However, you cannot resell, redistribute, or sublicense the original files as standalone products. Always review the specific license details listed on the product page.

The file formats depend on the product, but commonly include:

• PSD – Adobe Photoshop files
• AI / EPS – Adobe Illustrator vector files
• Figma files – UI/UX design projects
• Sketch files – Interface design assets
• PDF – Ready-to-use or printable formats
• PNG / JPG / SVG – Graphics and icons

Each product page clearly lists the included file formats before purchase.